General Terms and Conditions
Long Cloud Kayaks & Outdoors is a trading name of American Importers.
Office address: American Importers, 11 Parkstone Avenue, Ilam Christchurch 8041
All prices are in New Zealand Dollars. Long Cloud Kayaks is a New Zealand owned business located in Christchurch. Long Cloud Kayaks will appear on credit card statements.
If you need to cancel a transaction please contact us.
Returns and Exchanges Policy
Our policy is simple - Satisfaction Guaranteed.
You can return gear to us for any reason within 14 days of your purchase for a full refund of your original purchase price. Contact us to arrange a return.
If your gear doesn’t fit and you need a different size, contact us within 14 days to arrange an exchange.
*For all returns and exchanges:
- Merchandise must be in new condition and have all original tags and packaging.
- Excludes kayaks and canoes.
If an item is faulty, we will happily exchange it. Just give us a call, and we will get it sorted straight away! See Contacts.
Australia Returns and Exchanges Policy
We are happy to exchange products within 30 days.