Terms & Conditions

General Terms and Conditions

Long Cloud Kayaks & Outdoors is a trading name of American Importers.

Office address: American Importers, 11 Parkstone Avenue, Ilam Christchurch 8041

All prices are in New Zealand Dollars. Long Cloud Kayaks is a New Zealand owned business located in Christchurch.  Long Cloud Kayaks will appear on credit card statements.

If you need to cancel a transaction please contact us.

Returns and Exchanges Policy

Our policy is simple - Satisfaction Guaranteed.

You can return gear to us for any reason within 14 days of your purchase for a full refund of your original purchase price. Contact us to arrange a return.

If your gear doesn’t fit and you need a different size, contact us within 14 days to arrange an exchange.  

*For all returns and exchanges:

  - Merchandise must be in new condition and have all original tags and packaging.

  - Excludes kayaks and canoes.  

If an item is faulty, we will happily exchange it.  Just give us a call, and we will get it sorted straight away! See Contacts.


Australia Returns and Exchanges Policy

We are happy to exchange products within 30 days.  


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